Before publication
If a verified payment was duplicated or the service cannot publish your invitation because of a platform fault, contact support with the payment reference. Eligible requests are reviewed against provider records.
After publication
Because publication provides immediate access to a customized digital service, change-of-mind refunds may not be available after an invitation has been published. This does not limit rights that cannot be excluded under applicable law.
Bank transfers
Rejected bank-transfer submissions are not treated as completed payments. You may correct the details or submit a clearer slip. Approved transfers follow the same refund review process.
Requesting a review
Use the support page and include your account email and payment reference. Never email card details or account passwords.